Walk-in Interview Details: Date : 5th & 7th Nov (Tue, Thu), 12th & 14th Nov (Tue, Thu), 19th & 21st Nov (Tue, Thu), 26th & 28th Nov (Tue, Thu)
Time : 9.00 am to 3.00 pm (*break time : 1pm - 2pm)
Venue : CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.
To ensure a smooth sailing interview process, we'd appreciate if you could copy the link below to sign up and select your preferred interview date. Keep a note to bring along some key documents, namely:
Your latest resume Educational certificates (SPM, Diploma, Degree, etc) https://forms.office.com/r/U9TETbZEy3 (Registration Link)
See you there !
Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelinesPerform the required verification prior to proceeding with updating of customer's information, fulfilling customer's requests or providing account information as requested by customersIdentify and escalate complex/unresolved case to relevant partiesUpdate customer on case status and outcome through phoneEnsure calls are appropriately logged and supported by proper documentation as required Make outbound calls to customers as per standard operating procedures for identified processes Computer Literacy (Essential)
- Proficient in MS Office (Word, PowerPoint, Excel)
- Standard computer operating systems (MS Windows)Communication Skills - Conversational (Essential)
- Ability to listen, probe and understand customer issues/requirements
- Ability to communicate effectively with customers using appropriate, clear and concise languageCommunication Skills - Written (Essential)Language Skills (Essential) -- Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal)Candidate is required to work on 24-hour-rotation shiftFresh graduates are encouraged to apply