Content Reviewer - Mandarin Language

**Responsibilities**:- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines- Gaining full understanding and in-depth knowledge of client policies and guidelines- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images- Identifying improvement opportunities and solutions to problems- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner- Review the reported content within agreed turnaround times and standards of quality- Recognize trends and patterns, and escalate issues outside of the established policies- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community- Ensure on meeting daily KPIs- Ensures that the process is followed correctly in Service Operations- Ability to learn to work with customer internal tools- Maintain a high degree of confidentiality while meeting strict deadlines**Skills and Experience**:- Min a Graduate or Diploma- **0- 1 years' experience**:- Excellent written, reading & spoken communications skills in English and Mandarin language- Good communications skills in English.- Online community experience and exposure- Experience with confidential information collection and management (preferable)- Ability to work independently- Experience with social networking (or similar programs) Internet Savvy- Interested in social media and current events (trending topics, viral news etc.)- Quick learner and adaptable to learn new processes, concepts, and skills- Be organized and able to manage time and tasks efficiently- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard- Have a neutral mindset towards different content that needs classification, regardless of the content itself- Result-oriented, self-motivated, independent and inquisitive- Able to thrive in a fast-paced and team oriented environment- Excellent analytical and research skills**Other Requirements**:- Willing to work in 24x7 environment- Should be comfortable working with explicit & sensitive content- Ability to manage critical situations with minimum supervision- Good interpersonal and communication skills Ability to perform in adverse situationsEmployee Status : Full Time EmployeeShift : Day JobJob Posting : Dec 11 2023About CognizantJob ID COGNGLOBAL43354