Control Tower Service Delivery Manager - (6853)Job Title: Control Tower Service Delivery Manager
Education: Bachelor's Degree
Location: Manager
Category: Operations
Job Type: Permanent
I. Company Summary:
BridgeNet Solutions, a proud member of PSA Group, has been at the forefront of digital logistics since 2001. Specializing in comprehensive 4PL solutions, BridgeNet helps clients optimize their supply chains to achieve strategic goals. Serving a diverse clientele that includes Fortune 500 and Global 2000 companies, the firm manages over $5.4 billion in annual logistics spend, demonstrating its capability to navigate and enhance complex global logistics networks.
II. Job Summary:
BridgeNet Solutions is serving as the 4PL digital provider in the Global Supply Chain. This role requires working in a Control Towers function as regional hubs that manage operational activities and offer visibility to clients. As the Control Tower Service Delivery Manager, you will oversee the success of the Control Tower Coordinators and serve as an escalation point for clients, ensuring that issues are resolved swiftly and effectively. This role presents a unique opportunity to significantly impact BridgeNet's success by focusing on transportation execution, operational excellence, and continuous improvement.
III. Essential Functions (Primary):
Lead a team of Control Tower Coordinators and drive a culture of operational excellence.
Act as the first point of escalation for any issues with shipment planning and 3PL booking.
Collaborate with Business Analyst to identify and implement continuous improvement initiatives.
Maintain and update SOP documents.
Interface with customer vendors and manufacturing plants as required.
Monitor and drive 4PL team's performance to relevant KPI's.
Conduct root cause analysis and implement corrective actions.
Other functions as assigned.
IV. Job Specifications:
Knowledge and Skills:
Team development and leadership.
Strong attention to detail.
Ability to think outside of the box and be resourceful.
Willingness to learn.
Team player.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Ability to prioritize tasks in order to achieve objectives.
Ability to utilize and optimize IT resources to achieve process efficiencies.
Ability to perform in a multicultural matrix environment.
Microsoft Office, Word, Excel and PowerPoint.
Education:
Minimum of 5 years of transportation/supply chain experience.
Demonstration of business acumen required.
Knowledge and Skills Desirable but Not Essential:
Industry experience.
Sound understanding of a service organization.
International business experience.
Travel/Meeting Requirements:
10% travel as required, may be more during implementation periods.
Meetings and conference calls may be required outside of normal business hours to allow for global participation.#J-18808-Ljbffr