Conversational Robot Caller Script Designer

Key Accountabilities:
Script Design:



-Develop and design engaging and effective conversational scripts for robot caller systems.


-Ensure scripts are clear, concise, and align with business objectives and user needs.


-Regularly update and refine scripts based on feedback and performance data.

Logical Reasoning:



-Utilize rigorous logical reasoning to anticipate and address various user responses and scenarios.


-Design conversation flows that handle edge cases and maintain a natural conversational tone.

Attention to Detail:



-Ensure high accuracy and attention to detail in script content and flow.


-Perform thorough testing and validation of scripts to identify and fix issues.

Collaboration:



-Work closely with cross-functional teams, including software developers, business analysts, and customer service representatives, to gather requirements and insights.


-Participate in team meetings to discuss script improvements and share progress updates.


-Incorporate feedback from stakeholders to enhance the effectiveness of conversational scripts.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-stampede-solution-job-conversational-robot-caller-script-designer)
; Requirements:- Requirements:



-Bachelor's degree in Computer Science, Software Engineering, Linguistics, Communication, or a related field. Equivalent practical experience may be considered.


-Must be fluent in both English and Bahasa Malaysia, with excellent written and verbal communication skills in both languages.


-Knowledge of any programming language or background in software development is an added advantage.


-Familiarity with conversational AI platforms and tools is a plus.


-Effective communication and collaboration skills, with the ability to work well in a team environment.

Nice to Have:



-Experience with AI or chatbot development.


-Experience with call center dialogue/ conversations/ scripts.