Purpose of Position Provide a pro-active and comprehensive service to the Singapore and Malaysia offices in all operational aspects of import ocean freight forwarding services provided by the company.
Key Tasks Adhere to the Company Code of Conduct in daily endeavors.Promote, present, and adhere to the Company's Core Values, which are based on three key principles: Performance, Integrity, and Professionalism.Follow Work Instructions and all customer-specific SOPs when executing assigned tasks.Comply with global standard processes/procedures and Corporate Standard & Governance policies.Track all incoming shipments by pulling reports in CW1.Work with reports and proactively monitor all incoming shipments by checking carrier/co-loader websites or Port System for estimated arrival details.Monitor carrier's/co-loader's Notice of Arrival and follow up with carriers/co-loaders for missing arrival notices.Register shipments – enter shipment information into the forwarding system (CW1) accurately and on time.Check internal system data against external (carrier/co-loader/port) information and escalate to branches for resolution.Update all systems (internal/external) with shipment data and other customer-specific systems.Create Ocean Freight forwarding documents (e.g., prepare arrival notice, import manifest, DO release for carrier/CFS, and Cartage Advice).Ensure all security arrangements and procedures are met.Verify the completeness and accuracy of all forwarding documents uploaded by Origins.Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met.Maintain close coordination and communication with overseas offices and Customer Service teams in respective branches.Escalate all impediments to processing to the direct reporting manager.Serve as a backup for other team members when necessary.Sort and upload documents into eDoc.Maintain accuracy in updating and meeting deadlines for monthly reports required by customers.Perform auto-rating and auto-costing in CW1.Participate in company projects and initiatives as required. Competencies Functional and operational know-how in Ocean Freight services and processes.Meticulous and detail-oriented with attention to delivering a high level of data accuracy.Ability to understand and adhere to Standard Operating Procedures and Working Instructions.Ability to prioritize tasks and meet stipulated timelines.Understanding of Import Products.Understanding of the legal/regulatory/statutory environment.Proficiency in Microsoft Office.Team player. Experience & Education At least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning, and Scheduling.Intermediate to advanced skills in MSO applications.Knowledge of CW1.