Job Summary:
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for anOffice Manager/ Country Managerto join our team.
Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Sales and Business Development:
Develop and implement strategic sales plans to achieve business targets and market growth.
Identify and pursue new business opportunities to expand market share.
Build and maintain strong relationships with key clients, partners, and stakeholders.
Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.
Operations Management:
Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
Optimize processes and resources to meet business objectives and maintain operational excellence.
Develop and monitor key performance indicators (KPIs) to evaluate operational success.
After-Sales Support:
Ensure a high level of customer satisfaction through effective after-sales services.
Lead and develop the after-sales support team to handle customer queries, complaints, and technical issues efficiently.
Implement feedback mechanisms to continuously improve customer service quality.
Collections and Credit Control:
Manage and monitor the collections team to achieve timely recovery of outstanding payments.
Establish and enforce effective credit control policies and procedures.
Work closely with finance and legal teams to address delinquent accounts and minimize risk exposure.
Control Room Management:
Oversee control room operations to ensure the smooth functioning of business-critical processes.
Implement systems and protocols to enhance monitoring, compliance, and efficiency.
Ensure data accuracy and the timely generation of reports for decision-making.
Team Leadership and Development:
Build, mentor, and lead a high-performing team across sales, operations, and support functions.
Foster a positive and collaborative work environment.
Develop and implement training programs to enhance employee skills and performance.
Strategic Planning and Reporting:
Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
Prepare and present regular reports on financial performance, sales, operations, and customer satisfaction metrics.
Manage budgets, forecasts, and financial planning for the country operations.
Requirements:
National Senior Certificate or Degree.
Relevant Business/Finance, Chartered Accountant (CA) qualification or Engineering Degree preferred.
Microsoft Excel – Advanced.
Solid experience with Microsoft Excel.
Excellent analytical skills along with the ability to create and present detailed reports.
Team management and negotiation skills.
Problem-solving attitude.
Adaptability.
Emotional intelligence and Assertive.
Strong administration skills.#J-18808-Ljbffr