About the role
Layaran Pintas Sdn Bhd is looking for a talented CRM Executive or Senior CRM Executive to join our growing team in Bangi, Selangor. As a full-time position, you will be responsible for developing and implementing effective customer relationship management strategies to drive customer engagement and loyalty.
What you'll be doing Build rapport and ensure consistent delivery of excellence customer service experience to customers.Ensuring high standards are maintained regularly throughout townshipProfessionally manage the delivery of vacant possession and respond to customer requests, enquiry or complaints efficiently.Attend to customer joint inspection during vacant possession (VP) . to communicate effectively with customers on the progress of defect rectification work of the status their issues.Work harmoniously with relevant stakeholders ensuring the organization's service level are achieved through immediate resolution of property and service inquiry or complaints.Respond to customers' request in an accurate and timely manner make recommendation based on local knowledge and industry practicesPropose and coordinate Customer Relationship Management ( CRM ) plans and activities to increase clientele database and high customer retention.Build good relationship with Residents Associations (RA) , Joint Management Bodies ( JMB ) and relevant Committees and demonstrate good services at all times and resolve issues raised or concerns highlighted.Assist in handling over common facilities & defect management to management corporation .Maintain proper documentation records to ensure compliance with statutory and industry practices.To support towards any soft launches and project launches as and when required.To complete all the other job responsibilities and task assigned by the immediate superior or the Head of Department from time to time.What we're looking for Minimum 2-3 years of experience in a CRM, preferably within the housing development industryGood written and verbal communication skills ( English & Mandarin is a must ) Proficient in Ms Office applications.Able to evaluate multiple highly details tasks, determine priorities and organize work for maximum delivery result.Pleasant personality and able to communicate effectively with all levels of personnel,Willing to travel among Puchong / Mont Kiara / Bangi / Banting
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.