This job is a Customer Backend Support Specialist in Hong Kong. You might like this job because you'll handle refunds efficiently, gather user feedback, and ensure compliance with regulations and company policies.
RM 3000 - RM 4500
Full-Time
few days ago
Job DescriptionJob Responsibilities:
Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.
Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.
Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
Review and process new driver applications, ensuring all required documents meet company standards.
Verify documentation provided by drivers and update our system with new vehicle details promptly.
Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.
Job RequirementsJob Requirements:
Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
Preferably possess backend support working experience, with a minimum of 1 year in a related role.
Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
Previous experience in backend support, customer service, or related roles is highly preferred.
Proficiency in English, Mandarin and Cantonese spoken and/or written.
Demonstrate a strong attention to detail and accuracy in processing documents and data.
Possess excellent communication and interpersonal skills.
Ability to work both independently and collaboratively within a fast-paced environment.
Proficient in Microsoft Office Suite and other relevant software applications.
Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.
SkillsCommunication
Customer Service
Company BenefitsAnnual Leave entitlement according to period of service durations with company.
Medical and Life InsuranceMedical, accident and life Insurance coverage included.
Casual dress code, multiple company internal activities and events, and trainings provided within the organization.#J-18808-Ljbffr