Job Responsibilities:Handling inbound calls on customer inquiries, requests, and complaints about car park services.
Assist customers in resolving issues related to parking access, payments, and ticketing.
Do troubleshooting and assist customers with any issue at the car park via phone call.
Collaborate and communicate with car park staff to ensure operations run smoothly.
Work in a team to achieve the KPI elements and SLA.
Collect and record customer feedback and complaints for follow-up.
Utilize call center software and tools to assist customers efficiently.
Maintain accurate records of customer interactions and transactions.
Job Specifications:
Degree, Diploma, or an equivalent professional qualification.
Highly motivated, and result oriented team player with good interpersonal skills.
1 to 3 years customer service experience.
Strong communication skills and a customer-focused attitude are important.
Effective communication, active listening, problem-solving abilities, and teamwork.
Able to start immediately is an added advantage.
Company Overview:
TIMES24 MALAYSIA SDN.
BHD.
is the foremost parking management provider in Malaysia, with a strong presence in states such as Kuala Lumpur, Selangor, Negeri Sembilan, Penang, Melaka, Johor, Sabah, and Labuan.
Our core expertise lies in delivering exceptional parking management services, project consultancy, and technology-driven solutions that cater to the present and future needs of our customers.
Our primary goal is to provide customers with a comfortable parking environment, ensuring safety, security, cleanliness, and convenient access to our car parks.
We are committed to offering effective and efficient solutions that maximize the potential of each car park.
Perks and Benefits:
Medical, Miscellaneous allowance, Education support, Dental, Parking, Group Insurance (H&S and PA), Study & Exam Leave.#J-18808-Ljbffr