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ResponsibilitiesTo manage shoppers/tenants & external shopper's complaint or feedback via phone calls, email or walk in & to update them with appropriate manners.
To monitor shopper's traffic flow and in-house marketing plans which is organized by ONECARD, ONESHOP and Marketing at respective Customer Service & Concierge Counters.
To review all feedbacks, complaint or comments from shoppers and tenants for management on a daily basis via Helpdesk Management.
To handle, promote and manage ONECARD Loyalty program transactions including processing ONECARD and 1Pay for new applications, renewals, and replacement or loss of ONECARD card.
To print gift cards by purchasing from ONECARD and non-ONECARD members, tenants or corporate sectors for their respective events.
To manage Mall Operations for handling Recycle Centre, Lost & Found, Loaning services like wheelchairs, power scooters, kiddie rides, and infant strollers.
To assist and monitor ticket issues to maintain the mall Building Management and report all defect issues via Help Desk.
To plan staff coordination for all counters & to give full support to the team whenever they are needed for certain events and during peak seasons.
To monitor counter's cleanliness, staff's attire, and other areas including Luxe lounge, sitting area in front of the counters, CS workstations & follow up related documentation on a daily basis.
To coordinate with Customer Service Team, mall ambassador & ad-hoc tasks assigned by the management team.
Working closely with Operation Manager to ensure mall operations run smoothly within the business unit.
Managing the cash flow and monitoring transactions of daily reports of kiddies, ONECARD transactions, and operational activities at counters.
To comply & maintain knowledge of applicable rules, regulations & standards with best practices for the overall team.
RequirementsAble to work on a rotational shift, weekends and public holidays with 11 gazetted Public Holidays.
Pleasant personality.
Proficient in speaking/writing in English and Bahasa Malaysia or Mandarin/Cantonese will be an added advantage.
Fresh graduates are encouraged to apply.
Opportunities for promotion.
Remuneration shall commensurate with qualification and experience.
Please send your latest resume and recent passport size photograph (n.r) and expected salary to us:
BANDAR UTAMA CITY CENTRE SDN BHD
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Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
Do you have customer service experience?
How would you rate your English language skills?
How many years' experience do you have as a Customer Service Executive?
Perks and benefits: Medical, Car Park, Special discount for purchasing PJPAC tickets.#J-18808-Ljbffr