Customer Care Assistant

Job Description:Petronas is seeking a dedicated and driven Customer Care Assistant to join our team in Johor Bahru, Johor. As a part-time associate level position, the Customer Care Assistant will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a customer service role and possess excellent communication skills and emotional intelligence.

Responsibilities:- Responding to customer inquiries via phone, email, and in-person in a timely and professional manner- Resolving customer complaints and issues with empathy and understanding- Maintaining accurate records of customer interactions and transactions- Collaborating with other team members to ensure seamless customer service delivery- Providing product information and assistance to customers as needed

Requirements:- Minimum of 4 years of experience in a customer service role- Strong communication skills and emotional intelligence- Driven and dedicated attitude towards customer satisfaction- Ability to work in a fast-paced environment and multitask effectively- Excellent problem-solving skills and attention to detail

Benefits:- Travel and spending expenses for work-related activities- Training and professional development opportunities- Profit sharing incentives- Employee well-being initiatives including health and wellness programs

Equal Opportunity Statement:Petronas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: May 25, 2024

If you meet the requirements and are interested in joining a dynamic team focused on customer care, please submit your application by the deadline.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.