Customer Care Assistant - Work From Home

Job Description:

As a Customer Care Assistant at Tenaga Nasional Berhad, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in Johor Bahru, Johor, Malaysia. This part-time, entry-level position requires zero years of experience, making it an excellent opportunity for those looking to kickstart their career in customer care.

Responsibilities:1. Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.2. Resolve customer issues and complaints efficiently and effectively.3. Provide product and service information to customers.4. Process orders, returns, and exchanges accurately.5. Maintain a high level of customer satisfaction and retention.6. Collaborate with colleagues worldwide to ensure a consistent customer experience.7. Utilize creativity and innovation to enhance customer care processes.8. Meet and exceed key performance indicators set by the company.

Requirements:1. Independent and driven individual who can work effectively from home.2. Excellent communication skills in both written and verbal forms.3. Ability to think creatively and come up with innovative solutions.4. Strong attention to detail and problem-solving skills.5. Proficiency in using computers and common customer service software.6. Flexibility to work varying shifts as needed.7. Ability to adapt to a fast-paced and dynamic work environment.

Benefits:1. Remote work flexibility, allowing you to work from home.2. Retirement plan options to secure your future.3. Paid sick leave to ensure your well-being.4. Opportunity to collaborate with colleagues from around the world, fostering a global village mentality.

Equal Opportunity Statement:Tenaga Nasional Berhad is an equal opportunity employer and embraces diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Don't miss the chance to join our team as a Customer Care Assistant and make a difference in the world of customer service. Apply before the deadline on May 17, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.