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ResponsibilitiesManage Customer Care queries received via Zendesk, these are escalations from our Care teams around the world for transactions going to India and Sri Lanka and emails from our paying agents in these countries.
Resolve product or service problems looking for the best solution to expedite a resolution.
Follow up on unpaid bank deposit orders going to India and Sri Lanka.
Follow up proof of payment requests for payments to India and Sri Lanka.
Cancel rejected orders going to India and Sri Lanka following the correct cancellation process depending on the payment method of the order.
Follow up and close recalls of bank deposit payments.
Recommend changes to management by analyzing the current status of payments going to India.
Understand and adhere to privacy legislation and procedures.
Contribute to the Customer Service team's goals.
Keep up to date with relevant changes and information.
Manage excellent relationships with all Ria's stakeholders, from customers to correspondents.
Complete assigned tasks and shift responsibilities daily.
Ensure call standards meet departmental quality requirements.
Develop and maintain relationships throughout the organization between agents, correspondents, and staff.
Report all incidents, hazards, and injuries promptly to the appropriate person.
Participate in all WHS training and emergency evacuation drills as requested.
OtherOther duties, special projects, and special reporting as assigned without extra remuneration.
These duties may include helping other Care hubs when needed.
At least 2 years in Customer service roles.
Multinational experience is desirable.
Proficient in English with exceptional written skills.
Self-Motivated and ability to work independently.
About Ria Financial ServicesRia Financial Services ("Ria") is the money transfer division of Euronet Worldwide, Inc. ("Euronet") (NASDAQ: EEFT).
Ria is one of the largest global money transfer companies in the world.
Our mission is to be the most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers.
Since we began in New York in 1987, we have been successfully providing a cost-effective, secure, and fast alternative to send money to the families and loved ones of customers worldwide.
Now serving 150 countries, we are a recognized brand in both quality and service.
Do you want to work with one of the industry leaders in the Money Transfer business?
Then Ria Financial is the right place for you!
Perks and BenefitsMedical, Dental, Miscellaneous allowance, Performance bonus, Hospitalization, Outpatient
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