Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Customer Competence Center LeaderCountry/Region: MY
Location: Petaling Jaya, 10, MY, 47810
We are currently expanding our teams in Malaysia and looking for new colleagues who will join our team at our location Petaling Jaya.
ResponsibilitiesDeliver best in class commercial & basic technical inhouse support to our customers to reach high customer satisfaction
Support customers via all incoming communications channels
Coordinate the resource planning of the team to guarantee high availability for the customers
Set up service levels and targets and follow up
Develop working instructions and train the team
Ensure that working standards are being observed and followed
Build a lessons learned culture in the team to use customer feedback for quality-of-service improvements
Optimize our sales desk/support activities while increasing efficiency and customer satisfaction
Develop the team into a proactively sales supporting function
Drive continuous improvement & process waste eliminations
Ensure the execution of contract terms through Sales Desk/Support on behalf of legal approach
Provide all necessary information to customers regarding quotes, contracts/annual agreements, invoices, back orders, price list, and changing commercial policy
Minimum Requirements2-3 years of commercial experience and 4 to 6 years of customer support
Experience in setting up a shared service center or customer service center
Demonstrated leadership & problem-solving skills
Excellent interpersonal, networking, and communication skills
Experience in leading remote teams in a matrix organization
Rigor in managing targets
Fostering collaboration & empowerment
Impacting and influencing skills
Be part of our ZF team as Customer Competence Center Leader and apply now!
Contact: Ying Li
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.#J-18808-Ljbffr