Customer Experience Associate / Senior Associate
About The Purest Co.At Purest Co., we are committed to improving health and wellness through high-quality natural products.
We pride ourselves on delivering exceptional customer experiences and are seeking a dynamic, customer-focused individual to join us as a Customer Experience Associate/Senior Associate.Job SummaryAs a Customer Experience Associate, you will ensure that every customer has a seamless, positive interaction with Purest Co. You'll handle inquiries, resolve issues, and provide personalized service to boost customer satisfaction.
The ideal candidate is passionate about wellness, has excellent communication skills, and thrives in customer service.Key ResponsibilitiesCustomer Support : Respond to inquiries via phone, email, live chat, and social media with timely, accurate information.Order Management : Assist with order processing, tracking, and resolve fulfillment or delivery issues.Problem Resolution : Address and resolve customer complaints to ensure satisfaction and maintain a positive brand image.Feedback Collection : Gather insights to improve products, services, and customer experience.Product Knowledge : Stay informed on our products to offer expert advice.Collaboration : Work with marketing, logistics, and product teams to meet customer needs.Reporting : Track and report on key customer service metrics.Project Management : Partner with the CS/CX Manager on projects for continuous improvement.QualificationsDiploma or Bachelor's in Business, Marketing, Communications, or related field.1-2 years of experience in customer service or sales, ideally in health, wellness, or consumer goods.Strong communication and problem-solving skills.Ability to multitask and thrive in a fast-paced environment.Proficiency with CRM software (Gorgias, Zendesk, Salesforce, etc.)
and Microsoft Office.Positive, empathetic, customer-first attitude.Passion for health and wellness a plus.Will share more info with the shortlisted candidates.
Thank you!Seniority Level
Entry levelEmployment Type
Full-timeIndustries
Retail#J-18808-Ljbffr