This job is a Customer Experience Intern role where you'll handle air conditioning installations and customer queries.
You might like this job because it offers hands-on experience with customer service and business partnerships.
ResponsibilitiesTo be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation process and progress (end-to-end process).
To act as Fujicare Sdn Bhd liaison person with Business Partners and customers about the Air Conditioning rent-to-own program by Cuckoo.
To effectively manage the respective State's installation and ICS cases.
To attend to all customer queries and complaints timely and by the Standard Operating Procedure (SOP) set.
To deliver an excellent customer service standard every time interact with customers and Business Partners.
Job RequirementsCurrently enrolled in a bachelor's degree program, preferably in Customer Service, Communications or related field
Strong written and verbal communication skills, with a keen eye for detail
Preferred Internship Commencement Period:Immediately for a duration of 3 or 6 months
SkillsCustomer Service
Customer Support
Customer Relationship Management
Customer Experience Improvement
Company BenefitsMedical Benefits and Insurance Coverage: All employees are entitled to the benefits, subject to the company's policy.
Insurance Coverage: All confirmed employees are covered under the hospitalization and surgical insurance plan subject to confirmation.
Lunch Hours: Employees are allowed a two-hour break on Friday.
Company Gathering: Team Building, Bonding and Eating Gatherings.
Yearly increment and Performance Bonus: Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee's performance.#J-18808-Ljbffr