Customer Experience Officer

RM 3,000 - RM 4,200 a month - Permanent, Full-time
Job details Job details Here's how the job details align with yourprofile . Pay RM 3,000 - RM 4,200 a month
Job type Permanent
Full-time
Location Senai
Full job description EL06076
Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies