Responsibilities:
Customer Support
Customer Management
Quality Assurance & Support
Bookings
Inquiry
Service Recovery
Complaint Handling
Complicated Case Management
Claims Handling
Cross-functions alignment and coordination for problem resolution
Escalated Issue Resolution
Tracking
Customer Ownership Group Support
Lead -- International claims
New Hire Onboarding
Case by case root cause analysis for complaints handling
Customer Ownership Group Lead
Education:Secondary education or equivalent
Experience:Two (2) years of work experience in customer service and interaction
FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.
Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity.
FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.#J-18808-Ljbffr