Customer Experience Representative (1 Year Contract)

Customer Experience Representative (1 year contract)We're hiring aCustomer Experience Representative (1-year contract based)to manage accounts, assist with onboarding, handle inquiries, bookings, and provide quotes.
You'll resolve complaints, manage cases, and ensure service recovery.
With a focus on proactive prevention and tracking, you'll enhance the customer experience every step of the way.
Join us and make a difference!
Provides timely assistance and resolutions to customer inquiries and issues
Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
Manages customer cases and service requests efficiently, documenting interactions accurately
Identifies and mitigates potential issues to ensure a seamless customer experience
Assists customers in tracking their shipments and providing real-time updates
Performs other duties as assigned
Role Requirement
Minimum Education: Secondary education or equivalent
Minimum Experience: At least one (1) year of relevant work experience in customer service and interaction
Knowledge, Skills and Abilities
Fluency in English and local language, especially if English is not your first language
Strong problem-solving skills
The role involves shift-based working hours, with shifts from 8am to 6pm or 9am to 7pm.
Saturdays are scheduled on a rotational basis, with shifts running from 8am to 12pm or 12 PM to 4pm.#J-18808-Ljbffr