Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingProvides timely assistance and resolutions to customer inquiries and issues
Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
Manages customer cases and service requests efficiently, documenting interactions accurately
Identifies and mitigates potential issues to ensure a seamless customer experience
Assists customers in tracking their shipments and providing real-time updates
Performs other duties as assigned
Minimum Education : Secondary education or equivalent
Minimum Experience
At least one (1) year of relevant work experience in customer service and interaction
Knowledge, Skills and Abilities
Fluency in English and local language, especially if English is not your first language
Strong problem-solving skills
Good written & verbal communicationFedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.#J-18808-Ljbffr