Hello.
We're Blood.
Our purpose is to revolutionize periods.
Who are we?
Blood is a challenger consumer brand that creates game-changing period care products for all who bleed.
Our focus on deeply understanding and caring for our users drives our product innovation and material design, which enables us to invent products that are both high performing and also better for the body.
Blood is the creator of the world's first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup.
Our products are sold across Malaysia, Indonesia, and Singapore, both direct-to-consumer online and in more than 7,000 retail stores - making more than 12 million periods better so far.
Today was good.
Tomorrow will bleed better.
Who we're looking for
If you:
Are customer-focused, detail-oriented and passionate about enhancing the overall customer journey
Have quick, kind, and witty replies to customers that come naturally to you
Love engaging and communicating with people
We invite you to join us to increase brand awareness and brand love as we collectively work to reach our next million users as a period care challenger brand.
Core Responsibilities:
Efficiently & tactfully handle customer enquiries, feedback, complaints, and requests across markets (mainly Malaysia, Singapore, and Indonesia) through various support channels such as e-commerce marketplace chat, social media DMs, email, WhatsApp, etc.
Obsess over finding new ways to deliver value and joy at every customer touch-point by exceeding their expectations or surprising them.
Know our processes & products inside and out so that you can answer questions and help customers understand the features and benefits pertaining to their specific needs.
Provide quick, kind, and witty replies to customers that come naturally to you.
Independently navigate our e-commerce systems to speedily take action and/or get back to customer enquiries regarding orders, issuing refunds, and processing returns.
Regularly record customer feedback from across channels & markets and tabulate the data.
Proactively find ways to improve our customer experience, products, and processes, and communicate these effectively to the rest of the team.
Efficiently liaise with other departments as needed to redirect enquiries or solve cross-functional issues.
Be the voice of Blood when engaging customers, and be the voice of our customers when passing on feedback to the team.
Skills & Qualifications
2-3 years of experience in Customer Service or a similar customer-facing role.
Excellent written and verbal communication skills in both Malay and English.
Good interpersonal & communication skills.
High attention to detail, meticulous, and well-organized traits.
Familiarity with various customer chat systems and e-commerce platforms (e.g., Shopify, Shopee, Tokopedia, WhatsApp API, etc.)
is a huge advantage.
Previous exposure to handling customers from different countries, languages, cultures, and backgrounds is another huge advantage.#J-18808-Ljbffr