We are an established Solar company driven by a group of passionate individuals to inspire sustainable living among Malaysian by reducing electricity bill commitment and creating a greener world via NEM Solar PV.
-Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
-Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
-Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
-Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.
-Fresh Graduates are encouraged to apply!
Benefits:
-Twice yearly bonus (6 month once)
-Birthday Leave (1 extra holiday)
-18 days AL
-Marriage Leave
-Life Insurance and Hospitalization and Surgery Insurance
-Growth Fund
-Monthly Flexible Allowance
Candidates with no experience are welcome to try and apply! (Part of Hiredly's #NoExperienceNeeded Campaign – hiredly.com/noexpneeded)
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-verdant-solar-job-customer-experience-specialist-johor)
; Requirements:-
-Effective Communication and Interpersonal Skills: Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
-Stress Management and Conflict Resolution: Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
-Solar Energy Industry Knowledge: Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
-Customer-Centric Approach: Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone.
-Language Proficiency: Proficient in English, Malay and Mandarin for effective communication with customer
Send your resume to:
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