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Customer Project CoordinatorApply locations Kuala Lumpur - Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR100078
Gutor is a leading international manufacturer of UPS systems for industrial applications.
The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services.
Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation.
The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.
Gutor is committed to providing its customers with the best possible support.
The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.
The Customer Project Coordinator is the primary contact person for the remote project team to ensure projects are delivered within timeline, scope and cost.
The Customer Project Coordinator is also responsible for managing customer inspections and visits to the plant.
As the expediting and coordinating workload may fluctuate, the Customer Project Coordinator can also be assigned runway projects to manage.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Management :
Point of contact for Project and Technical Communication with the customer during FAT
Responsible for customer inspections (PIM/FAT/Packing Inspection)
Ensures that Customer requests and questions are answered or transferred to the project team if they cannot be addressed immediately
FAT Execution:
Makes sure upfront that the systems are ready for FAT
Performs FAT with Client on behalf of remote PMs
Ensures that remote PMs initiate planning of the FAT on time
Identifies and minimizes non-conformance costs (Punch Items and Re-FAT)
Ensures a proper Closing of Punch Items
System Release if all pending Items have been closed
3rd party supplier (sub supplier) Management/Inspections
Attends FATs of 3rd party supplies at the supplier Site on behalf of the remote team
Attends Meetings and audits of 3rd party suppliers if required
Communication and Coordination:
Ensures targeted and full communication within the project team and with stakeholders on an international basis
Establishes key relationships within the factory
Listens to others and communicates in an effective manner
Project Execution (Planning, Steering & Controlling):
Expediting activities to ensure timeliness of all deliverables.
Identifies and minimizes non-conformance costs
Leads and organizes status meetings for a regular project status review with the remote project team if required.
Monitors document submission status in cooperation with documentation teams.
Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action
Participates in project close reviews (commercial, lessons learnt, best practice)
Risk-, Opportunity- and Claim Management:
Throughout project life cycle, identifies, assesses and monitors all risk factors and opportunities and communicates the same to the remote project team
Informs project team about scope deviations
Identifies Opportunities for additional business
3rd party supplier (sub supplier) Management:
Involves qualified subcontractors/partners in a timely manner
Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action
Leadership & Communication:
Participates in internal project reviews concerning the project status
Ensures targeted and full communication within the project team and with stakeholders on an international basis
Establishes key relationships within the factory
Listens to others and communicates in an effective manner
Supports, trains and coaches new team members based on processes and experiences
KNOWLEDGE AND SKILLS – REQUIRED
Must possess Degree in Electrical Engineering
1 – 3 years in the electrical industry
1 – 3 years of project management experience, in systems/equipment business
Strong communication skills (situational adapted, sensitivity, politeness)
Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business)
Fluent in English (written and oral)
Ability to handle several projects in parallel
Experience in the O&G Industry
KNOWLEDGE AND SKILLS – DESIRED BUT NOT ESSENTIAL
Project Management Certificates, e.g.
PMP
PERSONAL ATTRIBUTES
Leadership Capabilities, e.g.
team motivation, coaching, mentoring
Results/Solution Orientation
Motivation and Inspiration
Customer Focus
Decision Making
Organizational and Quality orientation
Ability to work in an international and multicultural environment
Initiative to acquire knowledge and skill to continuously improve job performance#J-18808-Ljbffr