Job Responsibilities:Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership.
Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership.
Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System.
Ensure compliance to customer data utilization by dealer management and Honda Malaysia.
Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
Handle customer's concern, analyse root cause, take improvement activities and ensure all customers' voice is promptly reported to dealer management.
Coordinate, conduct invitation and record customer's appointment for Product Update (PUD).
Coordinate activity with Sales.
Job Requirements:
Candidate must possess at least SPM, Diploma, Advance/Higher/Graduate Diploma with 1 year experience in Customer Service;
Excellent Telephony, Communication and Interpersonal skills.
Customer Service Oriented and believes that "customers come first"
Competent in Microsoft Office (Word, Excel, Power Point).
Independent, high commitment, self-motivated and good problem solving skills.
Able to communicate effectively in English, Bahasa Melayu, and local dialects (written and spoken).
Working hours: Mon – Sat (8:15am to 5:15pm)
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Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Relations Executive?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
How many years of people management experience do you have?
Sri Utama Auto Sdn.
Bhd.
is an enterprise in Malaysia, with the main office in Kuala Lumpur.
It operates in the Motor Vehicle and Parts Dealers industry.
The company was established on September 19, 2002.
Our Company's principal activities are to carry on businesses as authorised dealer of Honda motor vehicles and spare parts and service centre (3S Car Centre).
We invite enthusiastic and suitably qualified candidates to join our company.
Perks and benefits:Medical Miscellaneous allowance, Incentive, Salary Increment, Yearly bonus.#J-18808-Ljbffr