Are you interested in developing your skills as part of a collaborative team?
We are excited to hire a Customer Relations Executive who is a motivated, effective communicator who is able to manage tasks and time well to ensure customer satisfaction.
If this sounds like you, we would like to explore welcoming you to our talented, multicultural team.
Job OverviewProactively communicates with customers and prospectives
Provides timely updates on programmes to our customers
Responds to new and existing customer enquiries efficiently and professionally
High level of attention to detail
Good technological skills
Motivation and proactivity
Flexibility to adapt to various tasks and responsibilities
Preferred TraitsAdvanced technological skills
Mandarin proficiency is a plus
ResponsibilitiesDelivers a unique customer experience which aligns with the company's values
Provides consultation to parents and students on courses via phone, Whatsapp, messages, email, social media, and face-to-face
Acquires and maintains excellent knowledge of our services and values
Strategically develops and implements strategies to grow the company's numbers and improve services
Maintains and updates databases in a timely and accurate manner
Recommends and implements improvements to existing processes and systems
Provides regular reports to the company's leadership team
Plans and coordinates events, which may include holiday programmes, promotional events, and internal events
Participates in regular professional development training and skills programmes as required
Approaches new opportunities with a hard-working, flexible, can-do approach
Dresses in a modest and professional manner
Maintains standards of conduct reflective of Dynamic Language Centre
Works 5 days per week, including Saturdays and Sundays
Completes any lawful instructions given and/or work assigned by any Principal, Director, or Managerial Staff of DLC, which may or may not be related to the position
RequirementsExperience: 2 years of experience in the field of customer service
Must have full working rights for Malaysia or a person with permission to work in Malaysia#J-18808-Ljbffr