About the role
As a Customer Relations Officer / Customer Service Officer at Volkswagen (FA Wagen) Skudai Branch, you will be responsible for providing exceptional customer service to Volkswagen car owners in the Skudai, Tampoi, Johor Bahru.
This full-time position is crucial in ensuring customer satisfaction and building strong relationships with our valued customers.
What you'll be doing
Answer and respond to customer inquiries and concerns via phone, email and in-person interactions.
Coordinate and manage customer appointment bookings, ensuring accurate capacity planning for smooth service center operations.
Conduct customer engagement activities, including service reminders via SMS and calls, to ensure consistent service intakes at the service center.
Make post-service or repair follow-up calls within the established timeframes to address customer feedback and ensure satisfaction.
Provide knowledgeable and helpful assistance on all aspects of Volkswagen vehicle ownership, including maintenance, warranty information and product features.
Resolve customer concerns and issues in a timely and professional manner.
Maintain accurate records of customer interactions and follow up on any unresolved matters.
Collaborate with the service and sales teams to ensure a seamless and high-quality customer experience.
Continuously seek ways to improve customer service and identify opportunities to enhance the Volkswagen brand experience.
Maintain and protect the customer database by ensuring timely updates and compliance with data protection policies.
Monitor and report customer feedback to management promptly, ensuring all voices are heard and acted upon.
What we're looking for
Proven experience in a customer-facing role, preferably within the automotive or a similar service industry.
Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts effectively.
Excellent problem-solving and decision-making abilities, with a focus on providing prompt and practical solutions.
Willingness to learn and stay up-to-date with industry trends.
Ability to work collaboratively in a team environment and contribute to a positive and customer-centric culture.
A commitment to providing exceptional customer service and a genuine passion for the Volkswagen brand.
What we offer
At Federal Auto, we are committed to the growth and development of our employees.
We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.
Our focus on work-life balance and employee well-being ensures that you can thrive both professionally and personally.
About us
Federal Auto Holdings Berhad is a leading automotive group in Malaysia, with a strong presence in the Volkswagen brand.
We are dedicated to providing our customers with an exceptional ownership experience and our team of passionate professionals is the key to our success.
Join us in our mission to deliver the highest standards of customer service and drive the future of the automotive industry.
How to Apply
Interested candidates are invited to apply online by submitting a detailed, updated resume along with a recent photograph.
Only shortlisted candidates will be contacted.
Apply now for this exciting opportunity to be a part of the Federal Auto team as a Customer Relations Officer / Customer Service Officer (Volkswagen Skudai)!#J-18808-Ljbffr