Customer Relationship Management ExecutiveResponsibilities:
Respond promptly to customer inquiries via phone calls, emails, and WhatsApp messages.
Provide accurate information about products and services.
Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively.
Make outbound calls to customers to share product information and updates.
Follow up on customer interactions to ensure satisfaction and foster loyalty.
Establish and nurture relationships with customers, including visiting their homes when necessary to inspect products or address concerns.
Actively listen to customer needs and exceed their expectations.
Collaborate with the CRM team to implement innovative ideas that surprise and delight customers.
Perform general administrative tasks, including copying, filing, and documentation.
Generate monthly, quarterly, and annual reports for management, providing insights into customer interactions and feedback.
Qualifications:
Candidates must possess at least a Diploma.
At least 2 years of working experience in the related field.
Able to communicate fluently in Mandarin and English.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
A passion for engaging with people and building relationships.
Strong problem-solving and conflict-resolution abilities.
Excellent communication skills, both verbal and written.
Ability to work independently and collaboratively within a team.
Additional Benefits:
Medical and Hospitalization Leave.
EPF / SOCSO / PCB.
Company Trip.
Staff Purchase Discount.
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