Customer Relationship Officer

Handle incoming walk-in customers, phone calls, appointments and messages.Address customer' needs and concerns efficiently and effectively to turn unhappy customers into return guests.Build rapport and establish good relationships with customers to ensure customer retention.Promote and up-sell products, services and packages to maximize sales opportunities where necessary.Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.**Job Type**: Permanent**Salary**: RM1,500.00 - RM2,500.00 per month