Customer Service Administrator at Fitness CentreFull time
Level Up Fitness,thelargest homegrown fitness chaininMalaysia , is on the hunt for talented candidates who are passionate about fitness to join our team.If you arededicated, energetic,andeagerto make apositive impactin people's lives through fitness, we invite you to explore the exciting opportunities available atLevel Up Fitness.Join us as weinspireandempowerindividuals to reach new heights in their fitness journey!
POSITIONS AVAILABLE AT THE FOLLOWING OUTLETS:
Kuching, Sarawak
AEON Mall Kuching Central
SamarahanCOMING SOON
Metrocity Matang
The Gym Box, Rock Road
BDC Everrise
iCOM Square
MYDIN Vista Tunku
Tabuan Jaya
When applying, please indicate which outlet is your preference.
ROLE AND RESPONSIBILITIES
Ensure proper administration of the gym, such as:
Sign up or cancel memberships
Provide membership sign-up information and explain membership terms
Disallow non-members or those with outstanding matters to enter
Collect and record all stock and payments
Investigate and communicate accordingly if fouls are committed
Effectively assist in all member enquiries, complaints, and requests
Communicate gym updates and membership matters to members using our SMS and e-mail system
Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
Inspect to ensure all equipment are functioning and well-maintained
Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
Work within Level Up Fitness's Standard Operating Procedures
Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
Contribute towards delivering a great experience to members and guests
QUALIFICATIONS AND EDUCATION REQUIREMENTS
A cheerful, outward, friendly personality.
You will be required to smile a lot!
Working hours depend on outlets, but the candidates must be able to work weekday evenings and on weekends.
Preferred Languages:
Candidates should be able to converse in English.
Candidate will be interacting with customers from diverse backgrounds, and fluency in other languages is a plus.
Computer-literate:
Candidate must be adept at using basic functions of Microsoft Excel
Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
At least 1 year(s) of working experience in the related fields above is ideal for this position, but Fresh graduates may be considered
Level Up Fitness Sdn Bhd: Making Lives Better Since 2009
Vision: Making Lives Better Through Fitness
Mission: To be the most reliable fitness brand name in Malaysia with the widest 24-hour gym and equipment distribution network.#J-18808-Ljbffr