Customer Service - Airlines

Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail.
You are also expected to: Responsibilities Assist customers via Italian and English language; Use provided tools and resources to resolve customer issues; Adhere to client-defined processes and procedures and company policies; Meet or exceed minimum requirements for productivity, availability and quality requirements; Meet pre-determined targets; and Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
Requirements Italian speaker able to converse in English Italian written and verbal communication skills Preferably with 1 year of Customer Service experience in call center Earned a Bachelor's Degree Working knowledge on Microsoft Office applications Strong Customer Service Skills Working Hours 24 hours rotational shifts | 5 working days in a week Work Location Cyberjaya (Fully in Office) Remuneration Total Package up to MYR 10,000 Consultant in Charge Angel Chok | ****** | 014 612 6048 Basic up to 9,000 + KPI up to 400 + Night shift Allowance up to 2,000