Customer Service Assistant (Chinese Speaker Female)

Job Responsibilities:- Respond to customer inquiries and complaints in a timely and professional manner- Resolve customer complaints and issues by investigating problems, developing solutions, and making recommendations- Maintain accurate customer records and ensure customer data is up-to-date- Provide feedback to management regarding customer concerns and issues- Collaborate with others teams (sales and production)- Assist with administrative tasks as neededJob Requirements:- High school diploma or equivalent; some college coursework preferred- 1+ years of customer service experience in a manufacturing- Excellent verbal and written communication skills- Proficient in Microsoft Office Suite- Experience with glass manufacturing or a related industry is a plus- **Able to communicate in Mandarin, Bahasa Malaysia and English**:- **Working hour Monday to Friday - 8am - 5pm, Saturday 8am - 1pm****Open for Malaysians onlyKindly send in your updated resume to "tracylim at orgresources dot com dot my"**Salary**: RM1,184.03 - RM2,000.00 per month**Benefits**:- Maternity leaveSchedule:- HolidaysAbility to commute/relocate:- Muar: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)