Customer Service Assistant

Job Purpose:  Responsible to manage day to day operation at Ferry terminal ensuring customer satisfaction and resolving issues with customer.
Responsibilities: Customer Interaction Handling customer inquiries through various channels (phone, email, chat, in person).Providing accurate information about products, services, and policies.Greeting and assisting walk-in customers in a friendly manner. Customer Feedback Handling complaints, enquires and feedback and follow up on the outstanding feedback by call, email, walk inTo run a satisfaction survey to ferry passengers and to prepared a monthly report Lost and Found Manage items provided (i.e. wheelchair) and handle lost and found itemsTo ensure of safe keeping documentation are in order with proper filing system Terminal Cleanliness  To ensure Info Counter clean tidy, rearrange brochure at the counterTo ensure the toilet and common area cleanliness at waiting hall To ensure trolley at the compound and parking lot to be collect inside the terminal People Development Coordinating with other departments (e.g., billing, technical support, shipping) to solve customer concerns.Attending regular team meetings to discuss service improvements and share customer feedback. Qualifications: High School Certificate/ DiplomaSpecialised in: Customer Service, Admin, Business, Economics or any equivalent disciplineTotal Work Experience: 1 to 3 yearsTotal Relevant Experience: Minimum 1 year in relevant industry, similar responsibilities.Good interpersonal and communication skills Creative, proactive and committedA good team player with hands on knowledge of all aspects in ferry operationComputer literacy