JOB DESCRIPTIONS: Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.Troubleshoot 1st level technical issues and provide support through phone, email, chat and WhatsApp.Manage and resolve customer complaints and escalate to appropriate teams when necessary.Maintain accurate records of customer interactions, transactions, comments, and complaints.Collaborate with cross-functional teams to improve customer experience and provide feedback on customer issues.Identify opportunities to upsell and promote company products and services to customers.Stay updated on company products, services, and policies.Meet or exceed performance targets and KPIs.Make outbound calls to potential customers and share information about products and services.Meet quotas for calls and perform customized targeted cold calling sales strategies.Coordinate with operation & eCommerce team to ensure customer's special requests are fulfilled.Process product warranties, refunds and returns.Other ad hoc instruction or task given by manager. JOB REQUIREMENTS: High school, Diploma or equivalent; college degree preferred.More than 1 year of experience in customer service or technical support.Excellent communication skills, both written and verbal.Ability to multitask and prioritize tasks effectively.Strong problem-solving skills and attention to detail.Experience with customer service software and tools, such as Zendesk.Familiarity with CRM systems and online communication platforms.Ability to work flexible hours, including weekends and holidays(upon request).Full-timer working hour:
Shift 1: Morning Shift Time : 6:00 AM - 3:00 PM
Shift 2: Afternoon Shift Time: 12:00 PM - 9:00 PM
Shift 3: Night Shift Time: 9:00 PM - 6:00 AMMust be willing to work on weekend, off day falls on weekdays.Committed, responsible and positive attitude.Ability to work under pressure and work independently in fast pace environment.Fast learning skill that able to pick up new products knowledge easily.Tech savvy person, proficient in the use of IT and software, familiar with kids tech product or various kind of electronic devices.Knowledge on sales & marketing and ability to communicate in Mandarin, Cantonese, Spanish, French, German, Japanese, Korean, or Vietnamese, is a plus point.