This job is a Customer Service Associate at Lalamove where you'll be the key contact point for users and drivers, providing excellent customer service. You might like this job because you get to solve problems, make customers happy, and be part of disrupting the logistics industry. Apply now if you're positive, outgoing, and customer-oriented!
Location: Petaling Jaya
Employment Type: Full-Time
Posted: few days ago
Job DescriptionLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. Our strength lies in our internal values: Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit to strive for excellence, and Humility to learn from others.
We are building a world-class Customer Services team. The Customer Service Associate role is vital because you have the highest touch points with our users and drivers! Your ability to provide excellent customer service will determine whether our clients or drivers have a positive experience.
What you'll do:
Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage drivers to ensure a maximum fulfillment rate.
Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
Job RequirementsWhat we seek:
A go-getter and problem solver mindset to proactively customize solutions for each customer need.
Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations.
Good written and verbal communication skills to communicate accurately with our customers.
Ability to multitask, prioritize, and manage time effectively.
Willingness to work weekends, early mornings, late nights, and occasional holidays.
Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage.
What you'll need:
Bachelor's degree or other college experience preferred.
Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms.
SkillsCustomer Service
Communication
Problem Solving
Typing
Company BenefitsHappy Fridays: The weekend starts early at Lalamove.
Company Laptop: Work anytime, anywhere!
Relaxed Dress Code: Work in your style!
Exposure: Work with a multicultural team.
Birthday's & Anniversaries: Celebrate your special day with your team!
Your Office Can Be Anywhere: Work from Home 4 times in a month.
Company ProfileLalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers. Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr