**Job Title:** Customer Service Associate - Work from Home
**Company:** Nestlé Malaysia
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience Required:** 4
**Position Overview:**
Nestlé Malaysia is seeking a dedicated and motivated Customer Service Associate to join our dynamic customer service team. This role offers an exciting opportunity to provide exceptional service to our customers while working from the comfort of your home. The ideal candidate will demonstrate reliability, resourcefulness, and a strong commitment to assisting customers with their inquiries and needs. If you're looking to contribute to a high-energy workplace focused on delivering impactful results, we want to hear from you!
**Key Responsibilities:**
- Serve as the primary point of contact for customers, addressing inquiries via phone, email, and live chat in a professional and personable manner.
- Provide detailed product information, resolve complaints, and assist customers with their orders efficiently and accurately.
- Maintain a strong understanding of Nestlé products, services, and policies to effectively educate customers and answer their questions.
- Handle customer inquiries, requests, and complaints in a timely and resourceful manner, ensuring a high level of customer satisfaction.
- Proactively engage with customers to understand their needs and provide tailored solutions or product recommendations.
- Collaborate with cross-functional teams, including sales, logistics, and technical support, to ensure seamless service delivery.
- Document and maintain detailed records of customer interactions, transactions, comments, and complaints in the company database.
- Monitor and follow up on unresolved issues, ensuring that they are addressed in a timely manner.
- Contribute to team performance by achieving individual and team KPIs (Key Performance Indicators) through excellent service delivery.
- Participate in training sessions and continuous learning opportunities to enhance personal and professional development.
- Suggest process improvements based on feedback and observations to enhance the overall customer service experience.
- Stay up-to-date with industry trends, competitors, and market changes to provide informed assistance to customers.
**Requirements:**
- Minimum of 4 years of experience in customer service, ideally in a remote or work-from-home environment.
- Proven experience managing customer relationships and providing solutions in a fast-paced setting.
- Strong interpersonal skills, demonstrating reliability and resourcefulness in all customer interactions.
- Excellent time management skills with the ability to prioritize tasks effectively to meet deadlines.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficient in using customer service software and Microsoft Office Suite; experience with CRM systems is a plus.
- Fluent in English; additional languages are an advantage.
- A stable high-speed internet connection and a quiet workspace conducive to remote work.
**Personality Traits:**
- **Reliable:** A dependable individual who can be counted on to follow through on commitments and responsibilities.
- **Resourceful:** Ability to think on your feet and find creative solutions, even in challenging situations.
**Soft Skills:**
- **Time Management:** Ability to manage one's time effectively, ensuring timely resolution of customer inquiries.
- **People Management:** Adept at dealing with various personalities and tailoring communication to effectively engage with diverse customer bases.
**Benefits:**
- Competitive joining bonus.
- Parental leave to support family needs.
- Vision insurance for improved eye care.
- Opportunities for professional growth and skill development through ongoing training.
**Working Environment:**
You will thrive in a high-energy workplace where we prioritize delivering impactful results while maintaining a supportive atmosphere that encourages collaboration and innovation.
**Application Deadline:**
Please submit your application by September 20, 2024, to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Nestlé Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, identity, disability, or any other characteristic. We welcome all qualified applicants to apply and join our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
