Customer Service Coordinator

Details of the offer

ResponsibilitiesProviding the best logistics solution to the customers based on the shipment orders.
Monitoring & planning shipment uplifts to ensure delivery KPI is achieved as promised to client.
Ensure to meet customer requirements/deadlines.
Attend to customer queries and dispute emails in a timely manner.
Update shipment status to clients on a daily basis.
Must be able to assist with any ad hoc duties assigned by superior.
Job Requirements
Preferablywith a minimum of 1 year of experience in a relevant field.
Excellent knowledge of Freight Forwarding (Air Import/Air Export) and regulatory requirements.
Good interpersonal and communication skills, strong multi-tasking skills, able to work independently with minimal supervision and with a sense of urgency.
Proficient in handling documents related to AIR shipments.
Must be self-motivated; possess strong initiative; good analytical and interpersonal skills with a positive working attitude.
Company Overview
World Asia Logistics, a total logistics service provider, was established on the 8th of July 2011. We are KLIA's largest local freight forwarder in Malaysia. Our main philosophy is to ensure that our client's cargos get delivered on time, supported by our team of experts who have more than 20 years of experience, while implementing our service in the best way possible.
Business Range
Air Freight
Warehousing
Trucking
Re-packing
Import & Export Documentation
Marine Insurance
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Nominal Salary: To be agreed

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