Customer Service Ecommerce

Job Description:- Handling complicated customer cases, manager call-back or crisis cases reported to high level- Review and collect all necessary information, analyse and contact relevant departments to provide appropriate handling, directly solve and follow to the end- Handling cases back and forth between customers and customer service (CS) / between other departments- Provide an effective solution, do not let the case leading to the crisis- Suggest improvements to the process or find mistakes, follow up closely these mistakes are coached and not repeated- Maintain a balance between company policy and customer benefit in decision making- Other tasks from superiors**Requirements**:- Good problem-solving, acumen to detect problems that may lead to a crisis, need a multi-views to come up with an appropriate solution- Always willing to handle complicated cases, willing to handle and learn from it- Positive thinking, stay strong in mind after handling crisis cases- Have a good customer mindset, bring value to customers- Responsible for following up the case to the end, enthusiastic, ready to work on duty (outside of working hours) because crisis cases can occur at any time of the day and need to be handled immediately to avoid great consequences later on**Job Types**: Full-time, Permanent**Salary**: RM1,500.00 - RM2,200.00 per month**Benefits**:- Free parking- Opportunities for promotion- Professional developmentSchedule:- Day shiftSupplemental pay types:- Performance bonusAbility to commute/relocate:- Ipoh: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Customer service: 1 year (required)