Customer Service Executive (Contact Centre)

Customer Service Executive (Contact Centre)Join our dynamic team at Hong Leong Assurance Berhad as a Customer Service Executive (Contact Centre) in our Petaling Jaya, Selangor office. In this full-time role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.
What you'll be doing
Attend to and resolve inquiries from customers (internal & external) and intermediaries via Customer Service Hotline.
Deliver efficient and professional service, adhering to the department's high service standards.
Provide first-contact resolution to customer complaints and escalations in a timely manner.
Ensure customer satisfaction by utilizing soft skills in call handling and providing accurate information or solutions.
Demonstrate a strong commitment to teamwork and customer service.
Follow through on all open cases, ensuring timely resolution and regular updates to customers on progress.
Track and report call performance data for management analysis.
Qualifications
Required Skills
Strong communication and interpersonal skills, with the ability to listen and respond effectively to customer needs.
Fluency in Mandarin is required to effectively communicate with our Mandarin-speaking customers.
Customer-centric mindset and a passion for delivering exceptional service.
Relevant experience in customer service, especially in handling difficult or escalated situations.
Engaging personality with proactive, excellent stress management skills, and the ability to multitask effectively.
Apply now to become our next Customer Service Executive (Contact Centre).#J-18808-Ljbffr