This job is for a Customer Service Executive with Versa, handling inquiries, onboarding, and calculations. You might like this job because it offers dynamic customer interactions and the chance to uphold Versa's brand image.
RM 2000 - RM 2500
Full-Time
few days ago
Job DescriptionWe're looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a "Versa-tile", and dynamic team.
The Responsibilities:
Be familiar and up to date on Versa's products to service customers on:
Products/features inquiries
Concerns regarding user onboarding
Queries by utilizing mathematical formulas & calculations to provide accurate explanation
Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, Whatsapp:
Escalate user cases(tickets) to relevant PICs
Uphold Versa's brand image and voice at all times
Ensure all data and information are in order & stored confidentially/safely
Monitor and adhere to customer service Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Update the FAQ (customer knowledge base) sections across all channels
Job RequirementsWho we are looking for:
Candidates who:
Have minimum 1 year of Customer Service experience in a similar role
Are fresh graduates and able to work in a fast-paced environment
Spoken and written English as well as Bahasa Malaysia
Have knowledge of financial matters (i.e: interest rates, calculation on rewards & transaction monitoring)
Proficient in MS Office and/or Google Suite
Ability to:
Calmly and logically handle situations without emotional stress
Use related CRM tool (e.g Zendesk) would be helpful in this role
SkillsMicrosoft Office
Google Workspace
Customer Service
Customer Support
Customer Inquiries
Company BenefitsLaptop will be provided. Every employee will be given a company laptop for use.
All employees will be covered under Group Hospitalisation & Term Life policies upon joining.
Employee will get 1 day special leave on their birthday month!
Learning & DevelopmentAllocation of RM1000 for learning & development.
Medical (Out-patient)Company covers for Medical claims (GP clinic visits) expenses.
Additional InfoLast active - few hours ago.
Experience Level1 - 3 Years of Experience
Entry Level
Job SpecialisationCustomer Service
Company ProfileVersa AsiaEstablished in 2020, Versa is a digital wealth management app dedicated to simplifying saving and investing by building good financial habits. Founded by a group of seasoned financial technology entrepreneurs, the app makes saving and investing simple via its partnership with AHAM Capital and highly accessible by introducing low entry amounts, low fees and flexibility that allows users to withdraw anytime without incurring penalties. Versa is regulated by Securities Commission Malaysia and is focused on making more wealth solutions accessible to Malaysians.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr