Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!
Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Junior Customer Service Executive, you'll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.
Your Role:
-Efficiently handle customer queries across various channels with promptness and professionalism.
-Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
-Facilitate potential sales by seamlessly transferring leads to our sales team.
-Collaborate across departments to solve customer complaints and escalate issues when necessary.
-Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
-Use customer feedback to work with your team leader on continuous service improvement.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-gogoprint-malaysia-job-customer-service-executive)
; Requirements:- Who We're Looking For:
-Fluent in Mandarin, with strong command of English communication skills, ensuring clarity and understanding in every interaction.
-A customer-centric approach, prioritizing exceptional service while adhering to established processes.
-Robust problem-solving and organizational skills to manage diverse customer queries.
-A bachelor's degree in any field.
-Self-starter, capable of working independently with minimal oversight.
What We Offer:
-Hybrid work model, combining the flexibility of remote work with office days in our strategically located office near MRT Semantan.
-A dynamic, supportive, and friendly work environment.
-The chance to be part of a forward-thinking team, shaping the future of the online printing industry.
If you're ready to take on a fulfilling role where your contributions make a real impact, apply now to join our team at Gogoprint!