The Offer A role that offers a breadth of learning opportunities Attractive Salary & Benefits Opportunity to make a positive impact The Job This role is based in Malaysia.
Relocation assistance & flight tickets will be provided.
What you will be doing: Process daily operational requests from customers on a timely and accurate manner.
Responsible in completing daily operational requests and working with respective stakeholders to process required actions.
Strong follow through on customer requests and managing customer's expectations.
Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
Strong adherence to SOPs / manuals when performing daily tasks.
Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
Excel in daily tasks by keeping up to date on training and updates on changes to processes/ systems/ campaigns.
Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
Manage customer's expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and company.
Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
Responsible to provide good customer experience on every interaction with clients.
Embrace company's core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
The Profile What you will need: Candidate must possess at least a, "O" Levels/ Diploma/ Degree.
At least 1 year of relevant experience on operations processing in customer service/ contact centre environment.
Experience gained in FX/Finance industry will be an added advantage.
Able to multi-task, eye for details, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
Must be able to work on shifts.
Fluent in verbal & written both English and Mandarin What we can offer you: Medical Benefit Full Employment Pass and Work Visa coverage The Employer Our client empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster.
Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true partnership and powered by our deep experience in this area.