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ResponsibilitiesResponsible for comprehensive sales administrative functions, including managing sales orders, coordinating deliveries, and handling various order transactions.
Ensures timely delivery, updates customers on order status, and communicates with suppliers.
Manages documentation, including customer orders, invoices, and shipping records.
Handles customer inquiries, coordinates with internal teams, and ensures prompt payment collection.
Resolves customer complaints, coordinates returns with suppliers, and monitors shipment processes.
Maintains accurate records of financial transactions and adheres to corporate policies.
Provides general administrative support, promotes teamwork, and fosters a positive working environment.
Job QualificationsPossess at least Diploma, Advanced/Higher/Graduate Diploma or Bachelor's Degree in relevant field.
Possess good interpersonal, communication, and customer service skills.
Proficiency in Mandarin is an added advantage (to handle queries and feedback from Mandarin speaking customers).
At least 3 years' experience in Contact Center / Customer Service environment.
Preferably Junior Executives specializing in Customer Service or equivalent.
Company OverviewAt Jebsen & Jessen Group, we believe in adding purpose to what we do with our customers, employees, communities, and environment.
Founded on the corporate values of Trust, Prudence, Entrepreneurship, Commitment, and Partnership, we are a diversified industrial conglomerate for manufacturing, engineering, mining, and distribution activities, with a global presence across over 15 countries.
Our people drive our success.
We offer growth opportunities, comprehensive rewards, and a workplace designed to support your well-being and development.
As an ACCA Global Approved Employer and a Great Place to Work certified organization, we build an environment where you can build a rewarding career.#J-18808-Ljbffr