Serve as the communication hub between customers, sales, logistics, and operations for efficient order management.
Manage and process customer orders, provide timely updates to customers on delivery status, coordinate daily delivery activities, and ensure accurate invoicing.
Identify customer needs and provide appropriate solutions.
Recommend cost-effective logistics providers.
Handle domestic/export shipments and coordinate all related documentation.
Support production and inventory tracking with purchasing/planning teams.
Maintain selling price records, update sales forecast, prepare delivery/customer feedback reports and other ad-hoc reports.
Oversee customer outstanding and collections.
Perform any other assignments as directed by the superior.
Requirements:
Good command of English / Bahasa Malaysia.
Proficiency in managing export orders, including documentation, regulatory compliance, logistics coordination, and resolving export-related issues efficiently.
Possess strong diagnostic and problem-solving skills.
Demonstrate a positive attitude and able to work independently.
Degree or Diploma Holder.
Working experience of 3 to 5 years.
Special Note:
If you are selected you will be reported under H&R Wax Malaysia Sdn. Bhd.
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Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Executive?
Do you have customer service experience?
Company Overview:
H&R Chempharm Asia Sdn. Bhd., part of the Hansen & Rosenthal Group, is engaged in developing, manufacturing, and marketing petrochemical, synthetic, and bio-based specialties. As a member of a global network, backed by our parent company H&R GmbH & Co. KGaA, listed on the Frankfurt Stock Exchange, we excel in innovation and precision. With manufacturing plants in Lumut, Perak and Batu Caves, Selangor, we're expanding and seeking motivated professionals with initiative and independence to join our dynamic team and help shape the future of the industry.#J-18808-Ljbffr