Customer Service Executive

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Responsibilities:Handle call inquiries for service requests and checking of toner delivery status
Liaise with Logistics on consumables delivery matters
Ensure collection of empty toner carriage by liaising with customers and Logistics
Log in service calls into corporate system
Dispatch service calls to service representative
Ensure follow up, close call, and CI work orders in corporate system
Update current meter reading in corporate system for billing purpose
Generate invoices to be sent out every month
Ensure completion of meter reading base every month
Coordinate with technical department for problem meter cases
Submit monthly report of backlog machines and meter reading problem cases
Perform any other duties that may be assigned from time to time
Job Requirements:Candidate must possess at least a Diploma / Bachelor's Degree in any field
Good command of spoken and written English.
Those who are able to speak in Mandarin are encouraged to apply
Applicants must be willing to work in Shah Alam
Applicants should be Malaysian citizens
Preferably Junior Executives specializing in Customer Service or equivalent
Fresh graduates are encouraged to apply#J-18808-Ljbffr