Customer Service Executive

Position Customer Service Executive (Malay English, Work in Office) Job Description Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
Resolve customer complaints to achieve high customer satisfaction Record and submit customer complaints using the internal system according to the provided SOP.
Provide VIP services to major customers and maintain customer relationships Job Requirements Diploma and above Excellent English and Malay communication skills (written, verbal, listening) 1-2 years of BPO experience will be an added advantage.
Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
Proficiency in office software and computer operation Ability to work in a fast-paced working environment and work under pressure Job Type Full-time, Shift between 9am to 9pm, 5 days a week Salary Basic RM1700-RM1800 Performance KPI (up to RM150 per month) Benefits EPF, Socso Birthday Leave Maternity leave Annual Leave, Maternity Leave, Parental Leave, etc Opportunities for promotion Professional development Expected Start Date: Immediately Pay: RM1,700.00 - RM1,800.00 per month Benefits: Parental leave Schedule: Rotational shift Supplemental Pay: Performance bonus Language: Bahasa (Required) English (Required)