Customer Service Executive (Kl Based) - Mandarin

**Job Highlights**- Attractive remuneration and good benefits- Fun and dynamic working environment- Outstanding career advancement opportunities- HYBRID mode of working style. (WFH)- To manage incoming calls and live chat from customers in relation to online products and services- Resolves product or service problems by clarifying the customer's complaint.- Follow up to ensure that appropriate actions were taken regarding customers' requests and identify and assess customers' needs to achieve satisfaction.- Open and maintain customer accounts by recording & updating account information.- Compile reports on overall customer satisfaction.- Build sustainable relationships of trust through open and interactive communication.- Work with the customer service manager to ensure proper customer service is being delivered.- Must be able to READ & WRITE in **Mandarin **as part of works requirement.- Perform other related duties as required.**Additional Information**- Career Level - Entry level are welcome- Qualification -SPM/STPM/Diploma/Higher- Years of Experience - min 1 year but **fresh **or entry level are welcome as well- Job Type - Full-Time- Job Specializations - Customer Service- **MUST **be able to **SPEAK**, **READ **& **WRITE **in **MANDARIN.****Salary**: RM2,000.00 - RM4,000.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional development- Work from homeSchedule:- Day shift- Holidays- Night shift- Rotational shift- Weekend jobsSupplemental pay types:- Performance bonus- Yearly bonusApplication Question(s):- Are you willing to work in shifts? required to work on weekend/public holiday/morning/night-are you able to commits? (YES/NO)**Experience**:- Customer service: 1 year (preferred)**Language**:- Mandarin (required)Ability to Commute:- Kuala Lumpur (required)