Customer Service Executive (Logistics Industry)

**Responsibilities**:- Receive the booking from the customer/assigned by HOD.- Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.- Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.- Open job profile, prepare and monitor invoicing till job complete for submission to billing.- Ensure the customer receives the invoice completely.- Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.- Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.- Monitor closely all shipments and update related parties until the shipment arrives.- Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.**Key skills and qualifications**:- At least 3 years of customer service experience with familiarity in the freight forwarding industry.- Excellent and strong communication skills, spoken and written in Mandarin, English, and Bahasa Malaysia.- Proactive with strong interpersonal skills.- Able to work independently and with multitasking ability.- Able to work under pressure and possess good self-discipline.- Adapt with Microsoft Office Suite (Outlook, Excel, Word, etc)**Salary**: RM3,000.00 - RM5,000.00 per monthSchedule:- Day shift- Monday to FridayAbility to commute/relocate:- Senai: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 2 years (preferred)- Logistics: 2 years (preferred)