Customer Service Executive - Malaysia

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for aCustomer Service Executiveto lead the day-to-day client relationship for all employment background screening activities for clients in Malaysia.We are in growth mode, so this represents an exciting opportunity for the right person with dedication, drive, and ambition.Responsibilities:
Manage the launch of all new candidate screenings.
Present training of client representatives.
Deliver strong relationships with existing customers.
Encourage long-term business links ensuring that client needs are fully satisfied.
Handle all inquiries and feedback.
Maintain and update the client database.
Assist the field team with reporting activities.
Requirements:
Bachelor Degree or higher
Minimum 1 year work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
High level of integrity
Well organized with strong administrative skills
Detail-oriented with experience working in a fast-paced environment
Ability to work to clear deadlines
Excellent interpersonal, presentation and communication skills
Customer service-oriented
Fluent in English both spoken and written; mastery of other languages would be an advantage.
If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is the role for you!Integrity Malaysia is an equal opportunity employer.#J-18808-Ljbffr