Customer Service Executive (New Balance)This job is ideal for those who enjoy customer service and want to be part of a rapidly growing team supporting an international sportswear brand. You might like this job because you'll be setting up a customer service team and handling eCommerce support via voice, chat, and email.
Salary: RM 2800 - RM 4000
Location: Petaling Jaya
Employment Type: Full-Time
Job DescriptionAssist an internationally well-known sportswear brand as their eCommerce customer support.
The key objective is to set up a reliable customer service team.
You will be handling the eCommerce customer support in the form of voice, chat, and email.
Job RequirementsPrevious experience in a helpdesk or inbound consumer care role is preferable.
Strong communication and listening skills.
Fluency in Cantonese and Mandarin is a plus.
Strong ability to work and follow defined procedures.
Good telephone, keyboard, verbal, and written communication skills.
Competence in MS Office and desktop computer systems.
Good numeric and verbal reasoning skills.
Self-organized with planning and prioritization skills.
Problem-solving ability.
Excellent grammar skills in English and a second appropriate language (bilingual) to support the countries for which you are recruited.
Provide exceptional eCommerce customer support via voice, chat, and email.
Be an ambassador of the sportswear brand by living and breathing its values.
Proactive about pleasing customers; obsessed with ensuring their needs are met.
SkillsCustomer Service
Company BenefitsOn-the-job training aligned with the company's vision.
KPI incentives based on work performance.
Complimentary coffee to start your day!
Experience Level1 - 3 Years of Experience (Entry Level)
Job SpecialisationCustomer Service
Company ProfileMusic Active Ventures (MAV)is a sales specialist agency that creates original sales and marketing campaign assets to generate engagement across multiple platforms and channels. Through close collaboration with clients, we help brands build a powerful sales conversation directly and personally with their customers. Partnering with CPM, an international agency specializing in contact center and digital marketing solutions, we have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
Collaboration with CPM International includes brands such asNew Balance Sportswear & Apparels, Microsoft, Intel, Hasbro, and Mentholatum.
We look forward to your application!#J-18808-Ljbffr