Customer Service Executive (Solar Industry)

Why Join Us? Career Growth: Opportunities to expand skills and responsibilities/ On job trainingDynamic Team: Work with a collaborative, and competitive team/Team Building Event & Exercise activitiesCompetitive Benefits: Performance bonus/ Allowance/ Annual increment/ Incentives trips Key Responsibilities Customer Service (Project Delivery Management): Oversee project updates and manage customer interactions from sales handover through project completion, providing regular progress reports and addressing customer queries.Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.Documentation & Compliance: Prepare, checking, and submit essential project documents, liaise with relevant authorities, and ensure timely approvals and smooth solar project progress of applications, approvals, and regulatory compliance on behalf of customers.  Undertake ad hoc administrative tasks when required. Requirements Candidate must possess at least a Diploma or Bachelor's degree in Business Administration, Customer Service, or related field.Proactive, pleasant character, independent, resourceful & willing to learn attitude.Passionate about customer service, with the ability to engage positively and patiently, and maintain strong client relationships.Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clientsAble to work under challenging and fast- paced environment.